All sales of sale items, personalised items, little imperfection items and gift cards are non returnable or refundable.

Many of our products are hand made so some imperfections may happen but we like to think that it just adds to the charm of each item. We would however not sell you an item that we would not be happy with ourselves.

If you want to return an item, we have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

Once this 14 day return window closes, we will no longer be able to assist with any items you may wish to return.

Items being returned must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged so that it can be sold again where necessary.

To start a return or if you have any questions regarding returns, you can contact us via our ‘Contact Us‘ page with your order number and your reason for the return. We will most likely need to contact you for additional information and may need you to supply us with photos or videos or both of the problem identified by you.

If your return is accepted, instructions on how and where to send your package will be given. 

An unwanted item or items must be returned at the buyers cost.

You will need to send your item back to us using a tracked service and send us the tracking link.

We will not be responsible for items that go missing.

When returning please make sure your order number is written on the parcel and also make sure that the item is sent back to us adequately packaged to ensure it is not damaged in transit otherwise we will not be able to process your refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, you’ll be automatically refunded on your original payment method. 

Please remember it can take some time for your bank or credit card company to process and post the refund to your initial payment method.